Shipping is FREE for any purchase over $100. Which means that any helmet you purchase will come with free shipping.
Yes, we ship to select countries. However, you must shop at the region correct store to have shipping available to you.
Click these links for the regional stores: US (contiguous US only)EUUKInternational (for Canada, Singapore, and Malaysia)
It depends on where you are. Orders processed here will take 4 - 10 business days to arrive. Overseas deliveries can take up to 40 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners.
Unfortunately, this is not something we can offer yet, but we are working on making this an available option in the future!
If you want to return or exchange anything you bought from us, NO PROBLEM! You have 30 days from the date of shipping to make sure what you ordered from Lumos is right for you. If you aren’t 100% satisfied with your purchase, you can return your order for a refund, store credit, or exchange it for another colour. Your choice!
Any product you return needs to be in new condition and with the original tags or packaging and needs to be returned to us before the 30-day return window expires. Lumos does not cover return shipping costs.
Just make sure to take good care of your helmet when trying it out, as we will be unable to issue (full) refunds for damaged products.
Go to this link: https://lumoshelmetsupport.zendesk.com/hc/en-us/articles/360006886573-Refund-Return-Policy
We offer a one year warranty from the date of delivery. If you have any issues with your helmet, simply reach out to us and we will send you a replacement.
Yes, the Lumos Ultra comes with the Lumos Remote Lite.
Yes, you can activate turn signals via the included Lumos Remote Lite or the optional upgraded Lumos Remote. You can also use the Lumos App on your smartphone/apple watch to activate turn signals if you’d like to.
Yes, the Lumos Ultra comes with an optional MIPS upgrade.
As a default, the Lumos Ultra does not support brake lights. However, if you decide to purchase the Lumos Remote upgrade, you will be able to enable the brake light feature.
The Lumos Ultra charges via an included USB-C charging cable.
USA
Canada
Mexico
European Union
Norway
Switzerland
United Kingdom
Singapore
Australia
New Zealand
International